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Refund Policy



We know our customers do not have the opportunity to touch, see and feel the products before purchasing. We also understand there could be a possibility that you may dislike the product after you receive it in your hands.

Quality of the products are ensured at each process till delivery. Yet, some issues cannot be ruled out. So we take pleasure in introducing an easy return policy. The products will be replaced or refunded, as long  all of the following conditions are met.

1.      Products are not tampered or damaged after delivery

2.      Products are not used or worn

3.      The original package or tag is intact.


General Return Policy

- Request for a return for refund or exchange needs to be initiated within 7 days from the day of delivery.
- Restocking fee may apply: 10% of the Final price.

Please follow the steps below for your return for refund or exchange:

Return for refund policy:

Return for exchange policy:


Order cancel policy:


Return shipping cost:

Order Discrepancy:

If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.

Certain information may be required for verification:

-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item

Customers may send the above information to A representative will review the order and respond within 48 hours. 


Unauthorized return:

All returns require a Return Merchandise Authorization (RMA) number. Zaitara will not accept any return without the RMA number. The package will be returned at the sender’s expense. 

For further assistance please e-mail us