We know our customers do not have the opportunity to touch, see and feel the products before purchasing. We also understand there could be a possibility that you may dislike the product after you receive it in your hands.
Quality of the products are ensured at each process till delivery. Yet, some issues cannot be ruled out. So we take pleasure in introducing an easy return policy. The products will be replaced or refunded, as long all of the following conditions are met.
1. Products are not tampered or damaged after delivery
2. Products are not used or worn
3. The original package or tag is intact.
General Return Policy
- Request for a return for refund or exchange needs to be initiated within 7 days from the day of delivery.
- Restocking fee may apply: 10% of the Final price.
Please follow the steps below for your return for refund or exchange:
- You must send an email request to Returns@Zaitara.com (for a return for refund or exchange) within 7 days from the day of delivery. No refunds are issued if a request is made after the 7 days period.
- A customer service representative may follow up with you to provide additional information regarding the item(s) being returned (including but not limited to photographs)
- Once a return is authorized, you will be receiving an RMA number, "a Return Merchandise Authorization" number. Each return MUST have an RMA number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Zaitara.com will not be responsible for any shipping loss.
- All return(s) must have the original packaging and a copy of the order invoice.
Return for refund policy:
- Please allow 2-7 business days to process your return.
- The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Zaitara.com will not reimburse the customer for the shipping cost of a returned product.
- Zaitara.com reserves the right to refuse service that would void the return policy.
- If a package is lost due to customer error, Zaitara.com will not provide a refund.
- For any returns to Zaitara.com due to incorrect address, action, inaction or absense of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.
- We suggest you read the complete return policy before you make your purchase.
Return for exchange policy:
- Once the returned item is received, please allow 2-7 business days to process your exchange order.
- If you do not provide enough information for an exchange, you will be contacted by a customer service representative for more details.
Order cancel policy:
- An order can only be cancelled before it is shipped. If the customer wants to cancel an order once it has been shipped, you may have to accept the package and send it back to us as a return. Please contact us to either cancel or return the item(s). The shipping changes will not be refunded in case of orders cancelled after shipping.
Return shipping cost:
- In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Zaitara.com
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item
Customers may send the above information to info@Zaitara.com. A representative will review the order and respond within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. Zaitara will not accept any return without the RMA number. The package will be returned at the sender’s expense.
For further assistance please e-mail us firstname.lastname@example.org